Privacy Policy
Last Updated: February 2026
1. About This Policy
CustomPrintz.shop (ABN 22 382 712 510) respects your privacy. This policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).
By using our website and services, you consent to the practices described in this policy.
2. Information We Collect
Information You Provide
When you place an order or create an account, we collect:
- Contact Details: Name, email address, phone number (optional)
- Shipping Information: Delivery address
- Payment Information: Processed securely by Stripe — we never store your card details
- Design Files: Images and artwork you upload to create custom products
- Communications: Messages you send us via email or contact forms
Information Collected Automatically
When you visit our website, we automatically collect:
- Device Information: Browser type, operating system, screen size
- Usage Data: Pages visited, time spent, referral source
- IP Address: For security, analytics, and fraud prevention
- Cookies: Small files that remember your preferences (see Section 7)
3. How We Use Your Information
We use your personal information to:
- Fulfil Orders: Process, print, and ship your custom products
- Communicate: Send order confirmations, shipping updates, and respond to enquiries
- Improve Our Service: Analyse usage patterns to enhance our website and products
- Prevent Fraud: Protect against fraudulent transactions and abuse
- Legal Compliance: Meet our obligations under Australian law
We will only send marketing emails if you opt in, and you can unsubscribe at any time.
4. Your Design Files
Your uploaded designs are important to us. Here’s how we handle them:
Storage & Use
- Design files are stored securely on Australian-hosted servers
- We use your designs only to produce your specific order
- We do not reuse, resell, or share your designs with other customers
Retention
- Designs are retained for 90 days after order completion to allow reprints if needed
- You can request deletion of your design files at any time by contacting us
Your Rights
You retain full ownership of your original designs. By uploading, you grant us a limited licence solely to fulfil your order.
5. Who We Share Information With
We share your information only as necessary to provide our services:
| Partner | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Payment details (handled directly by Stripe) |
| Shipping carriers | Order delivery | Name, address, phone (for delivery contact) |
| Hostinger | Website hosting | Website data stored on secure servers |
| Google Analytics | Website analytics | Anonymised usage data |
We never sell your personal information to third parties for marketing purposes.
We may also disclose information if required by law, court order, or to protect our legal rights.
6. How We Protect Your Information
We implement industry-standard security measures:
- SSL Encryption: All data transmitted between you and our site is encrypted
- Secure Hosting: Australian-based servers with enterprise security
- Payment Security: Card details handled directly by Stripe (PCI-DSS compliant) — never stored on our servers
- Access Controls: Limited staff access to personal data on a need-to-know basis
While we take reasonable precautions, no internet transmission is 100% secure. We encourage you to use strong passwords and keep your login details confidential.
7. Cookies
What Are Cookies?
Cookies are small files stored on your device that help us provide a better experience.
How We Use Cookies
- Essential Cookies: Required for cart, checkout, and account functions
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Preference Cookies: Remember your settings and choices
Managing Cookies
You can disable cookies in your browser settings. Note that some features (like the shopping cart) may not work properly without essential cookies.
8. Your Rights Under Australian Privacy Law
Under the Privacy Act 1988, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, email us at contact@customprintz.shop. We’ll respond within 30 days.
9. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (typically 7 years for financial/tax records)
- Resolve disputes and enforce our agreements
When data is no longer needed, it is securely deleted or anonymised.
10. Children’s Privacy
Our service is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. International Transfers
Some of our service providers (such as Stripe and Google) may process data outside Australia. We ensure appropriate safeguards are in place for any international data transfers, in accordance with the Australian Privacy Principles.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notice. The “Last Updated” date at the top indicates when changes were made.
13. Contact Us
For privacy-related questions, requests, or complaints:
CustomPrintz.shop
Email: contact@customprintz.shop
ABN: 22 382 712 510
Location: Sydney, Australia
If you’re not satisfied with our response, you can contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
This policy is governed by Australian law.